Steady90
Support
Most problems are solved in one of the answers below.
Purchase problem? Start with "Restore purchase" in the app's Settings. If that does not unlock the program, make sure you are signed in with the Apple ID that bought the subscription, then contact us from the contact page.
Frequently asked
How do I restore my purchase?
Open Steady90, go to Settings → Restore purchase. Use the same Apple ID you subscribed with. The option is also on the paywall itself, next to the purchase button.
How do I cancel my subscription?
On your iPhone: Settings → your name → Subscriptions → Steady90 → Cancel Subscription. Apple bills and manages all subscriptions; we cannot cancel them for you.
Deleting the app does not cancel the subscription. Cancel first, then delete if you want to.
How does the free trial work?
The yearly plan starts with 3 free days for new subscribers. If you cancel at least 24 hours before the trial ends, you are not charged. Otherwise the trial converts to the yearly subscription automatically.
Where is my data? Can you recover it?
Everything Steady90 knows about you lives in the app's local storage on your iPhone: your answers, streak, journal, settings. We run no servers and hold no copy, which also means we cannot recover data lost when the app is deleted. Details are in the Privacy Policy.
How does the streak work, and what happens if I slip?
Your streak counts calendar days from your start date. If you slip, tell the app honestly: the counter resets to zero, your relapse is noted, and the program helps you start again without a lecture. Your milestones list keeps the record of how far you had come.
Notifications are not arriving.
Check two places. First, iPhone Settings → Notifications → Steady90, and make sure alerts are allowed. Second, the app's own Settings screen, which mirrors that permission. The daily pledge reminder is scheduled locally on your device; no server is involved, so if the permission is on, the reminders fire even offline.
How do refunds work?
All payments are processed by Apple, so refund requests go through Apple too: visit reportaproblem.apple.com, sign in, and pick the Steady90 charge. Apple decides on refunds under its own policies.
Still stuck?
Write to us from the contact page or directly at hi@creativefactory.tr. We answer within two business days.
One honest note: Steady90 is a self-help tool, not medical treatment. If this struggle is affecting your health, safety, or relationships, please also reach out to a qualified professional or a local support line. That is a sign of taking this seriously, not of failing at it.